Refund Policy

This Refund Policy applies to all purchases, subscriptions, and paid services provided by Jempitona Pty Ltd t/a Pixomaze (“Pixomaze”, “we”, “us”, “our”) through https://pixomaze.com.

1. Digital and Personalised Services

Pixomaze offers digital products and services, including tarot readings and subscription access to digital content. Many services are personalised, delivered electronically, and accessible immediately upon purchase.

2. All Sales Are Final

All purchases and subscriptions are final and non-refundable.

Once you have completed a purchase and access has been granted or a reading has been delivered, the service is considered fully supplied. You are not entitled to a refund simply because:

  • You are dissatisfied with a reading or interpretation;
  • The reading does not align with your expectations, beliefs, or desired outcome;
  • You change your mind after purchase;
  • You did not use or access the service within a particular timeframe.

3. Subscriptions

Subscription payments are billed in advance for the upcoming billing period and are non-refundable. Cancellation will prevent future billing but will not result in a refund of amounts already paid for the current billing period.

4. Australian Consumer Law

Nothing in this Refund Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law or other applicable legislation. If a service is defective or fails to meet a consumer guarantee, you may be entitled to a remedy (such as a repair, replacement, or refund) as required by law.

5. Chargebacks and Disputes

If you have concerns about a payment, please contact us in the first instance at YOUR_CONTACT_EMAIL_HERE so we can attempt to resolve the issue.

Initiating a chargeback through your bank or payment provider without first giving us an opportunity to address the issue may be considered misuse of our services. We reserve the right to:

  • Dispute any unfounded chargeback and provide evidence of service delivery; and
  • Restrict or terminate access to Pixomaze if we reasonably believe chargeback processes are being abused.

6. Transaction Errors

If you believe a transaction error has occurred, such as duplicate billing or an incorrect amount, please contact us within 7 days of the transaction with full details. Where an error has occurred on our side or that of our payment provider, we will investigate and, if appropriate, arrange a correction or refund.

7. Contact Us

For any questions about this Refund Policy, please contact:

Jempitona Pty Ltd t/a Pixomaze
Email: admin@pixomaze.com